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„Zabbix helped reduce costs and speed up responses in 100 PV power plant locations“

Customer: Major energy company focused on construction and operation of photovoltaic power plants
Field: Energy / Renewable sources
Number of locations: 100+ po celé ČR
Used technologies: Zabbix, ServiceDesk, OpenVPN
BitServis services: Monitoring design and implementation, network connectivity, 24/7 SLA support
Customer:

Major energy company focused on construction and operation of photovoltaic power plants

Field:

Energy / Renewable sources

Number of locations:

100+ po celé ČR

Used technologies:

Zabbix, ServiceDesk, OpenVPN

BitServis services:

Monitoring design and implementation, network connectivity, 24/7 SLA support

Initial situation

The customer operated dozens – now hundreds – of photovoltaic power plants with diverse technology and without unified monitoring.

They needed a system that would:

Unify monitoring of all locations

Enable remote monitoring of infrastructure status

Reduce response times during failures

Reduce costs of service visits

Enable future expansion

Solution

1
Architecture and connectivity
  • Deployment of central Zabbix server in datacenter
  • Connection of all PV power plants via encrypted VPN tunnels (OpenVPN)
  • Deployment of Zabbix Proxy for offline mode and central server load reduction
2
Visualization and reporting
  • Automatic notifications via email and SMS gateway
  • Clear dashboards and SLA reports for management
  • Aggregated statistics of performance, failure rates and outages
3
SLA monitoring and support
  • Monitoring of Zabbix system availability and connected locations
  • SLA contract with guaranteed response within 30 minutes for critical events
  • Regular health-check and system updates
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Results

Proactive monitoring

Early detection of problems before production outages occur

More than 100 locations under monitoring

Stable and unified monitoring system

Cost reduction

Fewer service visits thanks to accurate alerts and centralized overview

24/7 SLA support

Continuous monitoring and rapid response to any incident

Ready for further growth

System can be further expanded or integrated with SCADA or cloud services

Used technologies

Zabbix

Central monitoring and alerting

Zabbix Proxy

Local data collection at locations

OpenVPN / IPSec

Encrypted connectivity

SMS Gateway, e-mail

Notifications for dispatch center

ServiceDesk BitServis

Escalation and SLA support

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