We ensure your IT runs reliably and predictably – from daily support through 24/7 monitoring to development planning. We take care of incidents, changes and reporting so your IT team can focus on business.
The combination of on-premise, cloud and multiple branches increases demands on availability and security. Complete IT management brings proven support processes and monthly reporting that provides a clear overview of service quality and costs. For critical systems, we ensure 24/7 coverage and proactive monitoring.
Agreed response times, escalation plan and regular service performance reports.
Clear process from ticket acceptance to handover of resolved request – with priorities and escalations.
Availability and performance monitoring, timely alerts and preventive action recommendations.
Short- and long-term outsourcing, strengthening internal IT without demanding recruitment.
Support for controlled change management, logging and auditability; possibility of connection to security monitoring.
Fortinet support and services (24×7 support, professional services, MDR/SOCaaS) and other key vendors.
Service desk & ticketing – request acceptance, priority assignment, SLA-based resolution, escalation, closure and communication matrix-based notification.
24/7 monitoring and operations – monitoring tools, anomaly alerts, outage prevention recommendations.
Backup and recovery – backup policies, recovery tests, DR readiness and long-term retention.
Security operations – coordination with security layers, possibility of extending with MDR/SOC-as-a-Service.
Reporting and quality management – monthly reports, "next best action" recommendations, IT development roadmap.
Initial audit and quick wins – verification of status, risk identification and priorities.
Service and SLA setup – agreement on scope, communication matrix and escalations.
Run/Operate – ongoing operations, monitoring, incident and change resolution.
Quarterly review – metrics review, optimization and development plan.
The service is suitable for companies without their own internal IT or with a need to quickly strengthen capacity and expertise. It will also be used by organizations with multiple locations or hybrid environments that require unified monitoring and management.
It is also intended for entities in regulated industries with increased demands on audit and availability.
We are a Fortinet Expert partner and utilize the support and services ecosystem:
These services complement and accelerate our operational model and reduce risks and downtime. Proven procedures meet market leader standards
A startup in rapid expansion needed to build infrastructure for new branches in the Czech Republic and abroad. BitServis deployed FortiGate, SD-WAN and central management for secure and outage-free connectivity.
Result:
Availability over 99.99%, fast scaling, centralized management and readiness for further growth.
View case study
We will be happy to advise you and take over operations so you can focus on business.
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