Your team handles regular requests and minor incidents, but more complex problems, critical system outages or advanced configuration are better entrusted to specialists. Our L2 / L3 support ensures fast and professional help including direct connection to technology vendors you use.
Resolution of more complex incidents that exceed the capabilities of regular helpdesk. Analysis of configurations, logs, performance and security events.
Direct access to certified experts and escalation directly to vendors (Fortinet, Microsoft, Cisco, Dell…).
We resolve critical incidents in minutes, not hours.
We provide support with detailed knowledge of your infrastructure, documentation and operational specifications.
Minimization of outage or incident impact.
Direct escalation to vendors shortens resolution time.
Saving time and costs.
Expansion of internal team knowledge.
Analysis and resolution of complex incidents (network, security, servers, storage)
Escalation to vendors and RMA process management
Advanced configuration and settings optimization
Assistance with migrations and upgrades
Forensic analysis of security events
Documentation and recommendations for preventing problem recurrence
Companies with their own L1 helpdesk that need expert backup.
Organizations with critical infrastructure where downtime is unacceptable.
IT teams managing multiple technologies and vendors.
Entities that want to have a guarantee of fast and professional help in crisis situations.
A photovoltaic power plant operator needed to unify monitoring and speed up problem resolution. BitServis deployed central Zabbix, connected locations and ensured 24/7 SLA support.
Result:
Lower operational costs, faster field interventions, stable availability over 99.99% and full readiness for expansion with new locations and technologies.
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We will become your second line of defense – fast and reliable.
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