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„Hospital no longer fears ransomware“

Customer: Private healthcare holding with dozens of branches across the Czech Republic
Field: Healthcare / Software-as-a-Service
Number of locations: 80
Used technologies: FortiEDR
BitServis services: Architecture design, implementation, central management, SLA support
Customer:

Private healthcare holding with dozens of branches across the Czech Republic

Field:

Healthcare / Software-as-a-Service

Number of locations:

80

Used technologies:

FortiEDR

BitServis services:

Architecture design, implementation, central management, SLA support

Initial situation

The customer approached us with a request to replace an aging antimalware solution whose support was ending. The goal was to strengthen protection of end devices (servers, workstations) and ensure a system that would be secure, scalable and ready for further development.

Key requirements were:

Quick replacement of existing solution without disrupting operations

Central management and monitoring

Fulfillment of cybersecurity requirements (including NIS2 compliance)

Ability to connect to other security tools (e.g. SIEM)

Guaranteed technical support according to SLA

Solution

1
Architecture design and preparation
  • Establishment of tenant for customer
  • Definition of device groups, security policies and access rights
  • Setting up central management for internal and external administrators
2
Pilot testing
  • Verification of functionality on selected device types
  • Compatibility tests with used applications and VPN
  • Checking impacts on system performance and stability
3
Production deployment
  • Preparation and deployment of installation scripts
  • Mass deployment of clients using deployment tool
  • Remote support during agent activation and connectivity testing
4
SLA support
  • Ensuring operational support with response according to severity
  • Escalation plan for critical incidents
  • Possibility of extension with logging and forensic analysis
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Results

Increased security

Reduction in incidents thanks to central management and FortiEDR response mechanisms

Operational continuity

Deployment proceeded without outages and did not affect healthcare operations

Scalability

Readiness for connection to SIEM, additional security layers or expansion to new locations

NIS2 support

System fulfills key requirements of the cybersecurity directive

Long-term cooperation

SLA contract with precisely defined service levels

Used technologies

FortiEDR

Central management and protection of end devices

BitServis SLA support

Monitoring, escalation and guaranteed response

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